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Can't Redeem 1 year of Amazon Prime

I didn't don't receive any email link and when I went to my Fioz online I clicked on the link available to sign up and it was invalid.  

Re: Can't Redeem 1 year of Amazon Prime
Community Manager
Community Manager

Hi Red2,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.