Can't connect to dialup today

[kbevi]

My dad has been using Verizon dialup for many years but cannot connect today.

He gets a message stating he cant connect to this access number.

There are no other access numbers showing.

He uses (540)432-0816 as well as another one that I dont have and neither are working.

How can we tell if there is a problem with the access number itself?

I hope they are not discontinuing service in his area.

[somegirl]

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@kbevi wrote:

My dad has been using Verizon dialup for many years but cannot connect today.

He gets a message stating he cant connect to this access number.

There are no other access numbers showing.

He uses (540)432-0816 as well as another one that I dont have and neither are working.

How can we tell if there is a problem with the access number itself?

I hope they are not discontinuing service in his area.

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Have you contacted Verizon Tech Support about the issue? This is a peer-to-peer support forum. If you need information from Verizon, you should contact them directly via one of the options on their Contact Us page.

[smith6612]

If you dial the access number from the same telephone line, what do you hear from the other end? Does it sound like a modem or do you get a recording? This is probably the best way to troubleshoot the modem connection if you're not able to hear the modem dialing and trying to connect.

Silly question; is DSL not available in the area?