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A ton of malware pushed out these days have the tendency to mess with the connection settings found within Internet Explorer. A lot of applications (including Windows itself, since Internet Explorer is integrated rather deep into the OS) will be affected by settings changed in there. Here's one thing you can try as a start.
Go to the Start Menu and choose the Control Panel. From here, locate the Internet Options panel. This will either be in a category labeled "Network and Internet" or it will be standing alone, depending on what view the control panel is set for. If your Start Menu has a Search Bar, search for "Internet Options" and choose the first result. Once you're in the Internet Properties, click the Connection Tab at the top, and then choose the "LAN Settings" button. If any boxes are filled in, erase the contents of them. Additionally, uncheck any checkboxes that are checked in there. From there, press OK and then press OK out of the Internet Options.
See if your computer is able to get online. If you need help locating these options, I've attached a screenshot below of what I'm talking about and what they should be set to.
It does help. How are you currently connecting the laptop to the network/Internet? Via Wired or Wireless? Also, when you run ipconfig /all via Command Prompt, what do you see as the IP address for both the Local Area Connection and the Wireless Connection? I only need the first two octets, such as 192.168.***.***, the stars being the parts I do not want.
Depends, What is your operating system?
The latest google hijack virus cleans out all your paths.
In windows 2000 I could repair my computer with TDSS Killer Root Kit Remover Tool by Kasper Spyware ZOA. IT IS FREE.
BUT, In windows XP I had to rewrite the entire operating system and start from fresh.