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Can’t get HSI installed. No one is helping

Ordered service on 7/30. Received the modem the next day. I was scheduled for installation on 8/2. I’ve been calling since 8/2 and have spoken to over 13 reps and have been on the phone for over 7 hours just to be transferred from rep to rep with no resolution. I’m at a loss. I received a voicemail saying that I needed to add voice to the service before it would be installed. I received a phone number during my order on 7/30 but I called to try it anyway. Today (8/4) I was told the previous tenant didn’t close their account and I need to call the landlord. I’ve owned my house since 2004. What to do? Go back to Comcast?

Re: Can’t get HSI installed. No one is helping
Community Manager
Community Manager

Hi MissJackson,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.