Can't get anybody to help me cancel part of my service

[mmadde]

I am switching my 2nd phone line and internet service to a new provider due to multiple problems I've been having the last year.  I have been on hold using the phone number that is listed for such transactions (can't be done on web site), and when I finally get a live person and tell them what I need, I get transferred and placed on hold again, for a very long time.  Please help me.  I've reached in for technical support so many times the past year and am finally done with this service.  Thank you.

[BobHatcher]

You need to talk to accounts or billing.  1-877-567-6789 not tech support.