Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I placed an order last week for FIOs internet only to have it cancelled by back office staff. When I contacted 1800 Verizon, I was informed it was because I needed to pay a deposit. I was told to replace the order. I did this week on Tuesday and set the install date for tomorrow (1/21). The equipment was to arrive before then. I checked the status of the equipment online, it’s still showing as processing. I chatted an agent who said the offline staff is working on this and he can’t see and details, to check back in an hour. I called 1800 Verizon and was told to call back in a week that there are issues with my order. I don’t understand what issues. I paid the deposit in full and scheduled installation. Everything is showing as complete on my end. The reps can’t tell me what “issues” there are and there is no way to get in touch with back office. Does anyone have any solutions for resolving this or how to get in touch with back office to find out what the issues is/are?
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