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Can't register for $50 Reward card as a new Fios customer

Hi I'm new Fios customer. 

When I logged in my account, There is a message : "In order to receive your reward, you must register within 60 days of your Fios installation. Please take a few moments and do so today."  Register Now  It's $50 reward card as a part of my offer.  
When I clicked the "Register Now", it showed "No internet connection" and I cannot register the reward card, but my Internet correction is fine. I tied a couple of times. 
Could you please deal with the issue?
Thank you
Re: Can't register for $50 Reward card as a new Fios customer
Community Manager
Community Manager

Hi Claire11236,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.