Can't seem to talk to anyone who can actually help me!

[Swolf922]

I have been trying to get legitimate assistance for my high speed Internet that went down yesterday right in the middle of a final I was taking for school. However after hours of tech support trouble shooting and being hung up on to the hour plus I waited on hold today, I have yet to speak with anyone who can tell me why nobody seems to care about my lack of a connection. I was told the issue is not with my house and is a Verizon field issue but nobody is available to fix this. How is that possible?! It is absurd that I am on day 2 of no Internet when I work from home and go to school online. The amount of data I am using just to post this message is probably absurd. I really need to speak with some sort of management and can't understand why this is such a problem. Can someone please give me a number or email address to someone who can actually help me?!

[ElizabethS]

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp