Can't transfer service without a termination & termination fee?

[Diana_Lynn_H]

I moved Jan. 6 and called verizon to transfer my DSL and home phone. I didn't change zip codes - bought a house .2 miles from my previous address. I have an early termination fee on my account because they say my contract is only good for the address that I signed up for it with ?  I wanted to keep the same exact services/bundles, just have them transferred to my new address - but to do that they have to charge an early termination fee?

[ElizabethS]

Hi Diana_Lyn_H

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at:
http://www.verizon.com/contactus

[dorisday777]

You should not have been charged an early termination fee if you are keeping the same services as your old location. The representative who issued your order probably did a new line order instead of a move order. When you call I would make sure 1. that your old account is indeed cancelled and 2. that the ETF is waived because you did move your service with you to the new address.