Lost most of the weekend trying to resolve 2 wifi security camera connectivity issues. I am not great technically but read lots of posts and researched and tried some tweaks on my own.
Background: Had 2 canary cameras for a couple years. Have not had many connectivity issues with them during that time. Last week I had to unplug my Fios Quantum G1100 router (connected via coax) for a few minutes and noticed within a few hours my wifi cameras wouldn't connect automatically, and would not connect when I tried to reconnect them again with password.
I have tried so many things over the weekend including removing them from the Canary App and re-adding them, deleting the canary app and readding, resetting my router and starting over, separating my 2.4 and 5 ghz bands with different names, ensuring my iphone was on 2.4 when trying to connect the device, giving the cameras a static lease in the router etc, for a brief window of testing time I dropped my firewall to low security (didn't open specific ports because I wasn't quite sure how and wasn't sure that was a good long term answer).
I also checked that the 2.4 band is compatible b/g/n.
What is interesting is that I can connected a camera successfully via ethernet. While still attached via ethernet I connected that camera to wifi. When I unplugged the ethernet from back of camera - the camera in fact stayed on wifi. I was able to ping it from the router and view video through the canary app. Once I unplug the camera from the outlet and move it to its desired location it won't reconnect, even when I try to put in a password. Just get an error saying network cannot be found.
I am thinking it has to be something that changed when my router rebooted last week. I am not sure what else to try and get a little lost when reading about subnets etc. Perhaps creating a static lease is not enough.
It is definitely failing when it is renogiating that wifi connection when transferred to a new electrical outlet.
BTW I tried things with the second camera as well so that tells me it is not a bad camera.
Of course there is no number to call Canary for support. I tried some of their suggestions posted in their help - to no avail. I did write them over the weekend but thought I could post my question here in case someone had a similar experience.
I may be missing some details needed for someone to give feedback so apologies if I have and please let me know.
Thanks for listening 🙂
Are you still seeing both SSIDs. The router might have updated with SON enabled. To disable SON. Go to Wireless settings > Advanced Security settings > Other Advanced Wireless Options > Yes then set Self-Organizing Network Enabled to Off scroll down and click Apply.
Thank you for your reply! I checked and the SON is disabled. I do see both SSIDs.
I am having the very same issue. I’ve had 2 Keekoon cameras for a couple years with no issues. All of a sudden in past month I can’t connect to them. However the one thing I noticed was that I can see them fine on my phone app when I am on the home wifi network. I cannot see them once I disconnect from wifi and am connected to the 4G wireless network (I always could in the past). These cameras are meant to monitor the house when I am not at home so this makes the cameras useless now. I thought this was a port forwarding issue, but the firmware on this router seems to have changed in recent months (probably why the cameras don’t work now). The port forwarding rules seem problematic. I can choose one of the cameras and forward to port 80 but I can only do one camera. Plus it doesnt work anyway. Any thoughts? I have the same router Fios-G1100. SON is also off. I read online that Verizon rolled out a security update back in July/August,... so I assume this is why everything stopped working. Just great.
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