Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
On Thursday, January 23rd 10:00 am ET, I called Verizon as an approved LifeLink customer in MA. I wanted to set up basic internet. I was told I had to sign up for regular customer internet service and even click “Agree” to the texted contract before I would be emailed a Verizon LifeLink application. So I did. Was given a lengthy order number. The email didn’t arrive.
After over an hour on the phone trying to sort this out, I was finally told it was “in process” and to wait an hour and call back. I called back. Was finally sent Verizon LifeLink pdf application which would have to be printed, filled out by hand, and mailed back. Yes, in 2020. Anyway, the first line indicated I could either choose a mobile or internet LifeLink account not both. This immediately eliminated an internet account option. I called back Verizon at 12:00 pm ET to cancel the morning order.
I then spent until 4:45 pm ET on the phone with Verizon talking to, on hold, “call back in an hour”, “give us 3 days to fix and then decline when the installers show up at your door”, “I’ll call you back”, “I’ll call you back tomorrow or Saturday, I promise”, “you can’t talk to a supervisor”, disconnection after wait 36 minutes, “your order can’t be cancelled as it’s in the back room, offline, no way for us to access”, etc.
No one called back Friday or Saturday despite promises. All online app cancel directions lead to an obligatory phone call to 1-800-VERIZON. So at 2:00 am ET this morning I left an automated message to call me back at 8:00 am tomorrow. I am doubtful they’ll call. I simply want to cancel my order which is due to be installed Feb 27th. It is not acceptable to have to wait to “decline installation” to that moment. Any help appreciated. I am a longtime Xfinity customer who has never experienced such a nightmare of customer service.
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