Canceled service still being billed

[Stefanie5]

I canceled my service last week effective on the last day of the billing cycle.  I still am being billed for internet service that in fact has not worked for 3 weeks!  I called support several times over the last 6 months due to spotty and intermitten internet connections and never got anyone to help me.  I went with another carrier and canceld my entire Verizon account effective the last day of the billing cycle.  I get an email form them that my final bill is ready to be viewed so I do.  Well now I am being billed for internet service that I have not been able to use for 3 weeks, service I canceled effective the last day of the billing cycle!  I call customer service to be told that I owe this bill and it is prorated due to my cancel date.  I explain that I canceled on my last day of billing cycle and she continues to argue with me!  Then after 10 minutes she tells me that this is not my final bill and I will get another one!  I ahve been a Verizon wireless customer for 14 years and residential customer for 10.  Now I am looking to change wireless carriers as well because of their unprofessional and ignorant customer service and nearly criminal billing practices!  

[MrMatthew1]

Hi Stefanie,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.