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Cancelled service - billing issues

Hi, I had Fios internet service and I asked for my services to be cancelled by April 2nd. I have the confirmation for that as well as the receipt for the equipment that I returned. However, I have been billed for the month of April as well as the month of May. I've called several times and raised a service ticket to adjust the amount on May 15th but there was nothing done. What can I do to have this cleared? I am out of the country so if any notices had been sent, I wouldn't have received them (haven't received anything at a forwarding address either). 

Re: Cancelled service - billing issues
Community Manager
Community Manager

Hi cancelled_fios,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.