Cancelled service- still automatically charging my credit card

[Jbc52]

I was a Verizon DSL customer I cancelled my service when I moved. In looking at my credit card statement, I see that I've been charged for the service that I cancelled long ago. I gave a toddler, so spending long stretches on hold on the phone is not an option for me. Please help, as this is very frustrating.

[ElizabethS]

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

[Jbc52]

I no longer have an account, and the info is under my maiden name.

[Jbc52]

Thanks for the quick reply though. 🙂

[Jbc52]

Still haven't heard from anyone. Can someone please help?

[Jbc52]

Anyone?  Help, please?

[LawrenceC]

Hi Jbc52,

A lot of time has passed since your case was escalated, and your earlier posts were over a weekend, and so still within the two business-day window for a response from the eCenter.  Were you ever contacted?