Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I've attempted to contact someone within the Retention Department now, and I haven't been able to get a hold of someone for an hour in total. (Estimated wait time was around 8 minutes.) The chat has also left me waiting for close to a half-hour. I'd like to cancel my service on a specified date. Please let me know if there's a direct number that I can call, since I cannot get a hold of anyone.
Welcome to the forums. You're talking to mostly other users here.
If phone and regular chat aren't working for you, I suggest reaching out to Verizon's social media support team. They can be reached by tweeting @Verizonsupport. I think they have a FaceBook page, too. Or, you can post over at https://www.dslreports.com/forum/vzdirect. All go to the same Verizon team.