Cannot print screen

[tal]

When I try to print a KnowledgeBase page or a Forum page, I get a message:  "Before you can print you need to select a printer." The message further tells me how to select or add a printer.  The Print Dialog" box then opens.  All my printers are shown, but when I select one, the "Print" button is grayed-out.

[smith6612]

Is this an issue only with your web browser or are you unable to print from other applications, such as Microsoft Word or Wordpad?

[somegirl]

Also, what browser are you using to access the pages you are trying to print?

[tal]

All other applications print fine.  Other websites print fine.  The problem is with the Verizon.com site and IE9.

[tal]

IE9.

[somegirl]

I'll have to wait until I get home to test then, as I don't have access to IE9 from here (work pc). I can say that from IE8, Chrome, and Firefox printing is working fine for me.

Can we get the URL for a specific page that you are having trouble printing, and maybe a screenshot of the Print Dialog box? It would make the issue much easier to duplicate on the other end, which helps to isolate the cause.