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Cant connect Fios

I recently moved into an apartment and have been trying for the past 2 WEEKS to have FIOS installed. Apparently the last person who lived here never disconnected there FIOS service. While this may sound good in that I can just use their service for free, Verizon won't send me the equipment to set up. So everyone has been trying to get a hold of this person to disconnect their service and not getting an answer (maybe the person passed away). If the person never answers then it seems like anybody who would move into it (ie. me) will never be able to have verizon FIOS. They have sent this person a letter 7 days ago and no response, after 48 hrs they are supposed to be able to disconnect the service for whatever reason, this hasn't happened. I have also uploaded a copy of the lease showing that i have moved in as well but apparently this isnt enough either. I've called 4 times and am currently sitting on a hold again waiting for another customer service group to pick up, its been 1 hr 28 min since i have been on the phone with these people. At this point it seems like Comcast will be better and would actually get me internet. I am now looking at leaving verizon as a wireless carrier since this directly reflects on their customer service.  If for whatever reason somebody knows how to fix this, please let me know this is just total crap.

Re: Cant connect Fios
Community Manager
Community Manager

Hi fioswontwork,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.