Cant see installation date

[tktran05]

I got referred by a friend and when I placed the first order by myself, I forgot to enter the referall code, so I contacted an online agent, I was told that I needed to cancel the order and place a new order, the agent worked me through. However, it didn’t work at the end. And then I contacted another online agent, she told me the exact same thing. She told me that I needed to cancel the second order which was the order that the first only agent helped me. The second agent sent me a link to enter the referral code. It worked but when I logged into my account, for some reason, Im not able to see the installation date. I checked the status of my first order, it said that it was cancelled, but when I checked the status of the second order, it said that it has been cancelled and Verizon is in the process of re-issuing your order. I called the Verizon customer sales and I contacted multiple online agents, and they all told me that the third order was being worked on an offline staff and I needed to wait for at least 2 days. It has been like 3 days since I placed the third order. No one has sent me anything and Im still not able to see the installation date in my account. I had my credit checked when placing the third order. Im wondering why its taking so long. 

[ThiaB]

Hi tktran05,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.