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Charged for router rental after returning

On 7/22 I returned my Fios Quantum Gateway Router to a Verizon store that accepts Fios equipment returns, but I'm keeping service. My current bill for the period 8/2 to 9/1 still shows a $10 rental charge for the Fios Quantum Gateway Router.

Because I no longer have the equipment, I would like the $10 charge removed from my current bill. I'd also like to have the return reflected in my account so that I won't be charged in the future.

I can't get the support I need from Verizon support chat. Could a rep here look into the status of the equipment return?

Thank you.

Re: Charged for router rental after returning
Community Manager
Community Manager

Hello 4489655 ,

This community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly at 1-800-VERIZON.