Collections

[RIBlonde88]

I need the direct number for the department that handles collections/charged off accounts. My account from years ago was previously benign handled by a third-party collections agency but has since been returned to Verizon. When I called the main number the prompts take me nowhere since I don’t have a current account with information to reference. If someone can please provide me with a direct number for whichever department I can directly contact for this issue, that would be greatly appreciated. 

[LawrenceC]

We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.

[Bronzerock]

Verizon Fios placed an account that I canceled within 30days money-back period.  I ordered internet-only (self-installed) with no contact on about March 2018, I cancel the same day because I could not get it to work.  They sent out a tech w/o my request since I cancel.  When I started to receive billing notices, I contacted them several times to remind them that I cancel.  Over the phone and via there chat support app, they assured me that it was resolved to give a month to update.  I moved, and for a while did not hear anything.  Now, I am looking at my credit report to prepare to buy a house in the future and notice that they have a collection against me in my credit report.  I did some research online and found that a lot of former customers have similar or same issues with Verizon Fios.

I plan to call today to try and resolve, but if they don't help, what can I do?  The collection charge is $99.

[LawrenceC]

Hi Bronzerock,

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.