Connected laptop not showing up in myFios

[taylor]

I have a laptop connected to my Fios wifi.  If i plug it in with ethernet, it will show up and I can manage it.

Once I use if purely via wifi, the laptop does not appear under Connected Devices even though it is connected.

What can i do to fix this as I need to manage this laptop in my Fios for content protection and blocked hours?

Have brand new router and fios extender.

Thanks in advance.

[dslr595148]

Are you sure that when you using wireless that you are connecting to your network and not some else's network?

[taylor]

Yes my network.

[taylor]

I plugged it in directly to router and name was visible.  Then on WiFi it also showed up but now gone.

[jonjones1]

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@taylor wrote:

I have a laptop connected to my Fios wifi.  If i plug it in with ethernet, it will show up and I can manage it.

Once I use if purely via wifi, the laptop does not appear under Connected Devices even though it is connected.

What can i do to fix this as I need to manage this laptop in my Fios for content protection and blocked hours?

Have brand new router and fios extender.

Thanks in advance.

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This is just a normal answer I always like to try before all the other posts.  

Go into your fios app or into your router and turn off self organizing network (SON) this setting causes more wifi issues than it helps. Even non fios routers have this function. 

Hope my suggestion helps?

[taylor]

Thank you - I loathe SON and I have it off already.  Lol / anything else to try?

[Cang_Household]

It is not recommended to use MyFios app or website to manage your LAN devices. Your network information gets passthrough to Verizon server first, then to your phone again. I believe this information transit is unnecessary and introduces more potential for error.

Can you go to your router's Administrative web interface and configure your LAN from there?

[taylor]

The laptop is not showing up there either even as it is connected.

[Cang_Household]

What router do you have? A G3100?

[taylor]

Yes G3100