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Connecting G1100 to SFH ONT 612A
NYengineer
Newbie
‎08-18-2020 10:13 AM

Hi,

I have recently moved and I created a new order to transfer my service August 4th with the install on August 15th. Fast forward to August 15th, Verizon does not have my order and now the soonest install date is two weeks away. I need the internet to WFH now.

The residence has the older white box ONT, model number SFH ONT 612A powered up. I have my own Verizon G1100 and would like to know if it can be possible to start my service with the older ONT until the install date of the new ONT. I understand the speeds will be lower, but at least I won't lose my job. 

Has anyone had success with this?  Thank in advance. 

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Re: Connecting G1100 to SFH ONT 612A
LawrenceC
Community Manager
Community Manager
‎08-18-2020 10:25 AM

Hi NYengineer,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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