Connection keeps dropping.
insidious1
Enthusiast - Level 2

As of yesterday from 6 Pm to now my connection has been dropping. My router also has been blinking red or not at all and when it does finally go green, I can go online but only for a minute before I get dropped again.

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1 Solution

Correct answers
Re: Connection keeps dropping.
insidious1
Enthusiast - Level 2

My connection has been fixed. got help at DSl forums. connection no longer dropping and my speed is where it should be.

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Re: Connection keeps dropping.
dslr595148
Community Leader
Community Leader

You are making us shoot into the dark.

#1 What is the brand and model of your modem?

#2 What is the brand and model of your router?

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Re: Connection keeps dropping.
insidious1
Enthusiast - Level 2

Actiontec Gt704wgb.

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Re: Connection keeps dropping.
dslr595148
Community Leader
Community Leader

Ok.

#1 I found the manual / user's guide online. :smileyhappy:

a) https://docs.google.com/viewer?url=http://www.actiontec.com/support_cms/doc_files/GT704-WG-B_Vz_User...

b) If you do not want to use Google Docs to read it, go to

http://www.actiontec.com/support_cms/doc_files/GT704-WG-B_Vz_User_Manual_30.15.0.pdf

#2 On your computer check the IP Address, Subnet Mask, Default Gateway, and DNS Servers.

For example if Windows XP..

a) Go to Start -> Run.

b) Type in cmd and press enter.

c) In the new window, called the command prompt, type in ipconfig /all and press enter.

#3 Go the Default Gateway listed, and try to log-in.

By Default the user name admin and the Default password is password.

#4 In the router go Status -> DSL Status

(This is addressed on page 25 out 144 if using Google Docs, otherwise page 24).

#5 Please post the info that is there.

#6 In the router go to Wireless Setup -> Wireless Basic Settings -> Wireless Status

#7 If you are reading the manual / user's guide (go to page 41 out 144 pages if using Google Docs - otherwise page 40), it shows that the wireless is enabled.

#8 Is Wireless in the router enabled?

#9 If so:

a) Is Security enabled?

b) And what level of Wireless Security is it set to? In the sample screen there, it says WEP 64-Bit.

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Re: Connection keeps dropping.
insidious1
Enthusiast - Level 2

Trying to get that now, but my connection has been dropping every ten-seconds since noon today. When I look at my DSl Status it says I'm connected, but the ISP Status says, "PPP down." I keep getting something like that

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Re: Connection keeps dropping.
insidious1
Enthusiast - Level 2

Vpi: 0

VCI: 35

Dsl mode Setting:  Auto

DSL Negotiated Mode: G.Dmt

Connection Status: Showtime

Speed (down/up): 6432/512

ATM QoS class: UBR

Output Power (Downstream/Upstream): 11.9/ 19.7 dBm

Attainable Rate (Downstream/Upstream): 6974/ 628 Kbps

HEC Errors (Downstream/Upstream): 3707/0

OCD Errors (Downstream/Upstream): 378/0

LCD Errors (Downstream/Upstream): 2/0

SNR Margin (Downstream/Upstream): 6.5/ 10.0 dB

Attenuation (Downstream/Upstream): 46.5/ 22.0 dB

and there we go.

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Re: Connection keeps dropping.
dslr595148
Community Leader
Community Leader

@insidious wrote:

Trying to get that now, but my connection has been dropping every ten-seconds since noon today. When I look at my DSl Status it says I'm connected, but the ISP Status says, "PPP down." I keep getting something like that


Ok.

#1 In the router go to Utilities -> System Log

#2 In there you have a drop down menu. I know one of the things is called System Log

#3 Besides System Log, what else is in there?

#4 Please post the info from System Log

#5 This might mean, you will have to:

a) Press Save Log As

b) Save the file to your hard drive.

c) View the Log file on your drive, before posting the contents of the log.

--

For security/privacy reasons, do not post the following info....

#1 Your PPPoE user name.

#2 Any MAC Address. For example of what a MAC Address looks like, go to http://www.coffer.com/mac_find/

#3 Any IP Address that is not one of these:

a) From 10.0.0.0 to 10.255.255.255

b) From 172.16.0.0 to 172.31.255.255

c) From 192.168.0.0 to 192.168.255.255

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Re: Connection keeps dropping.
insidious1
Enthusiast - Level 2

(GMT-05:00)18:09:47 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=r._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:09:47 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=dr._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:09:47 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=lb._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:09:47 Mon Feb 21 2011 user info syslog: failed dns request len=158,srcip=68.238.64.12, url=b._dns-sd._udp.domain_not_set.invalid
(GMT-05:00)18:09:47 Mon Feb 21 2011 user info syslog: failed dns request len=159,srcip=68.238.64.12, url=db._dns-sd._udp.domain_not_set.invalid
(GMT-05:00)18:09:47 Mon Feb 21 2011 user info syslog: failed dns request len=158,srcip=68.238.64.12, url=r._dns-sd._udp.domain_not_set.invalid
(GMT-05:00)18:09:47 Mon Feb 21 2011 user info syslog: failed dns request len=159,srcip=68.238.64.12, url=dr._dns-sd._udp.domain_not_set.invalid
(GMT-05:00)18:09:47 Mon Feb 21 2011 user info syslog: failed dns request len=159,srcip=68.238.64.12, url=lb._dns-sd._udp.domain_not_set.invalid
(GMT-05:00)18:09:47 Mon Feb 21 2011 user info syslog: failed dns request len=133,srcip=68.238.64.12, url=nhs-od01.nhs
(GMT-05:00)18:09:50 Mon Feb 21 2011 user info syslog: failed dns request len=156,srcip=68.238.64.12, url=nhs-od01.nhs.domain_not_set.invalid
(GMT-05:00)18:09:53 Mon Feb 21 2011 user info syslog: failed dns request len=169,srcip=68.238.64.12, url=_ldap._tcp.nhs.rusd.local.domain_not_set.invalid
(GMT-05:00)18:10:16 Mon Feb 21 2011 user info syslog: failed dns request len=146,srcip=68.238.64.12, url=_ldap._tcp.nhs.rusd.local
(GMT-05:00)18:10:17 Mon Feb 21 2011 user info syslog: failed dns request len=146,srcip=68.238.64.12, url=_ldap._tcp.nhs.rusd.local
(GMT-05:00)18:10:46 Mon Feb 21 2011 user info syslog: failed dns request len=146,srcip=68.238.64.12, url=_ldap._tcp.nhs.rusd.local
(GMT-05:00)18:10:47 Mon Feb 21 2011 user info syslog: failed dns request len=146,srcip=68.238.64.12, url=_ldap._tcp.nhs.rusd.local
(GMT-05:00)18:10:48 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:10:48 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:10:48 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=r._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:10:48 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=dr._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:10:48 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=lb._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:10:50 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:17 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:18 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:21 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:21 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:21 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=dr._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:22 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:25 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:25 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:25 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:25 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:25 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=r._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:25 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=lb._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:28 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:37 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:46 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:14:13 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:14:40 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:16:01 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:16:37 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:16:38 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:16:41 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:16:44 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:16:53 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:17:02 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:17:22 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:17:29 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:17:56 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:19:18 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:19:46 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=dr._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:19:46 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=dr._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:19:46 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=dr._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:19:48 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=r._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:20:04 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=lb._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:20:39 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:21:26 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:24:42 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:25:29 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:28:52 Mon Feb 21 2011 user info syslog: Error: ipq died.
(GMT-05:00)18:28:52 Mon Feb 21 2011 user info syslog: cleanup()
(GMT-05:00)18:28:52 Mon Feb 21 2011 user info syslog: ipq setup()
(GMT-05:00)18:29:02 Mon Feb 21 2011 user info syslog: failed dns request len=125,srcip=4.2.2.2, url=wpad
(GMT-05:00)18:35:58 Mon Feb 21 2011 user info syslog: failed dns request len=133,srcip=68.238.64.12, url=images.pcs.v2s.msn.com
(GMT-05:00)18:35:59 Mon Feb 21 2011 user info syslog: failed dns request len=140,srcip=68.238.64.12, url=configuration.pcs.v2s.msn.com
(GMT-05:00)18:38:41 Mon Feb 21 2011 syslog info -- MARK --
(GMT-05:00)18:39:09 Mon Feb 21 2011 user crit udhcpc: DHCP Connection Up.  
(GMT-05:00)18:39:09 Mon Feb 21 2011 user crit udhcpc: DHCP Dynamic IP
(GMT-05:00)18:39:09 Mon Feb 21 2011 user crit udhcpc: DHCP Subnet mask:255.255.255.0  
(GMT-05:00)18:39:09 Mon Feb 21 2011 user crit udhcpc: Default Gateway:
(GMT-05:00)18:39:09 Mon Feb 21 2011 user crit udhcpc: Nameserver:nameserver 68.238.64.12 nameserver 68.238.128.12 

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Re: Connection keeps dropping.
atomicgirl
Enthusiast - Level 2

Are you from NY because from what I hear there's some technical issues going on out here. My internet's been screwy since Sunday, so you're not alone.

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Re: Connection keeps dropping.
dslr595148
Community Leader
Community Leader

On your computer set it, to use 4.2.2.1 and 4.2.2.2 OR (208.67.222.222, 208.67.220.220) as the DNS Server(s).

As how to, see the info at https://store.opendns.com/setup/computer/

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