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Connection keeps dropping.
insidious1
Enthusiast - Level 2
‎02-19-2011 09:24 AM

As of yesterday from 6 Pm to now my connection has been dropping. My router also has been blinking red or not at all and when it does finally go green, I can go online but only for a minute before I get dropped again.

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Re: Connection keeps dropping.
insidious1
Enthusiast - Level 2
‎03-03-2011 07:56 PM

My connection has been fixed. got help at DSl forums. connection no longer dropping and my speed is where it should be.

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Re: Connection keeps dropping.
dslr595148
Super User
Super User
‎02-19-2011 12:05 PM

You are making us shoot into the dark.

#1 What is the brand and model of your modem?

#2 What is the brand and model of your router?

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Re: Connection keeps dropping.
insidious1
Enthusiast - Level 2
‎02-19-2011 12:16 PM

Actiontec Gt704wgb.

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Re: Connection keeps dropping.
dslr595148
Super User
Super User
‎02-20-2011 11:29 AM

Ok.

#1 I found the manual / user's guide online. :smileyhappy:

a) https://docs.google.com/viewer?url=http://www.actiontec.com/support_cms/doc_files/GT704-WG-B_Vz_User...

b) If you do not want to use Google Docs to read it, go to

http://www.actiontec.com/support_cms/doc_files/GT704-WG-B_Vz_User_Manual_30.15.0.pdf

#2 On your computer check the IP Address, Subnet Mask, Default Gateway, and DNS Servers.

For example if Windows XP..

a) Go to Start -> Run.

b) Type in cmd and press enter.

c) In the new window, called the command prompt, type in ipconfig /all and press enter.

#3 Go the Default Gateway listed, and try to log-in.

By Default the user name admin and the Default password is password.

#4 In the router go Status -> DSL Status

(This is addressed on page 25 out 144 if using Google Docs, otherwise page 24).

#5 Please post the info that is there.

#6 In the router go to Wireless Setup -> Wireless Basic Settings -> Wireless Status

#7 If you are reading the manual / user's guide (go to page 41 out 144 pages if using Google Docs - otherwise page 40), it shows that the wireless is enabled.

#8 Is Wireless in the router enabled?

#9 If so:

a) Is Security enabled?

b) And what level of Wireless Security is it set to? In the sample screen there, it says WEP 64-Bit.

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Re: Connection keeps dropping.
insidious1
Enthusiast - Level 2
‎02-20-2011 03:29 PM

Trying to get that now, but my connection has been dropping every ten-seconds since noon today. When I look at my DSl Status it says I'm connected, but the ISP Status says, "PPP down." I keep getting something like that

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Re: Connection keeps dropping.
insidious1
Enthusiast - Level 2
‎02-20-2011 11:35 PM

Vpi: 0

VCI: 35

Dsl mode Setting:  Auto

DSL Negotiated Mode: G.Dmt

Connection Status: Showtime

Speed (down/up): 6432/512

ATM QoS class: UBR

Output Power (Downstream/Upstream): 11.9/ 19.7 dBm

Attainable Rate (Downstream/Upstream): 6974/ 628 Kbps

HEC Errors (Downstream/Upstream): 3707/0

OCD Errors (Downstream/Upstream): 378/0

LCD Errors (Downstream/Upstream): 2/0

SNR Margin (Downstream/Upstream): 6.5/ 10.0 dB

Attenuation (Downstream/Upstream): 46.5/ 22.0 dB

and there we go.

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Re: Connection keeps dropping.
dslr595148
Super User
Super User
‎02-21-2011 01:02 PM
@insidious wrote:

Trying to get that now, but my connection has been dropping every ten-seconds since noon today. When I look at my DSl Status it says I'm connected, but the ISP Status says, "PPP down." I keep getting something like that

Ok.

#1 In the router go to Utilities -> System Log

#2 In there you have a drop down menu. I know one of the things is called System Log

#3 Besides System Log, what else is in there?

#4 Please post the info from System Log

#5 This might mean, you will have to:

a) Press Save Log As

b) Save the file to your hard drive.

c) View the Log file on your drive, before posting the contents of the log.

--

For security/privacy reasons, do not post the following info....

#1 Your PPPoE user name.

#2 Any MAC Address. For example of what a MAC Address looks like, go to http://www.coffer.com/mac_find/

#3 Any IP Address that is not one of these:

a) From 10.0.0.0 to 10.255.255.255

b) From 172.16.0.0 to 172.31.255.255

c) From 192.168.0.0 to 192.168.255.255

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Re: Connection keeps dropping.
insidious1
Enthusiast - Level 2
‎02-21-2011 03:45 PM

(GMT-05:00)18:09:47 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=r._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:09:47 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=dr._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:09:47 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=lb._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:09:47 Mon Feb 21 2011 user info syslog: failed dns request len=158,srcip=68.238.64.12, url=b._dns-sd._udp.domain_not_set.invalid
(GMT-05:00)18:09:47 Mon Feb 21 2011 user info syslog: failed dns request len=159,srcip=68.238.64.12, url=db._dns-sd._udp.domain_not_set.invalid
(GMT-05:00)18:09:47 Mon Feb 21 2011 user info syslog: failed dns request len=158,srcip=68.238.64.12, url=r._dns-sd._udp.domain_not_set.invalid
(GMT-05:00)18:09:47 Mon Feb 21 2011 user info syslog: failed dns request len=159,srcip=68.238.64.12, url=dr._dns-sd._udp.domain_not_set.invalid
(GMT-05:00)18:09:47 Mon Feb 21 2011 user info syslog: failed dns request len=159,srcip=68.238.64.12, url=lb._dns-sd._udp.domain_not_set.invalid
(GMT-05:00)18:09:47 Mon Feb 21 2011 user info syslog: failed dns request len=133,srcip=68.238.64.12, url=nhs-od01.nhs
(GMT-05:00)18:09:50 Mon Feb 21 2011 user info syslog: failed dns request len=156,srcip=68.238.64.12, url=nhs-od01.nhs.domain_not_set.invalid
(GMT-05:00)18:09:53 Mon Feb 21 2011 user info syslog: failed dns request len=169,srcip=68.238.64.12, url=_ldap._tcp.nhs.rusd.local.domain_not_set.invalid
(GMT-05:00)18:10:16 Mon Feb 21 2011 user info syslog: failed dns request len=146,srcip=68.238.64.12, url=_ldap._tcp.nhs.rusd.local
(GMT-05:00)18:10:17 Mon Feb 21 2011 user info syslog: failed dns request len=146,srcip=68.238.64.12, url=_ldap._tcp.nhs.rusd.local
(GMT-05:00)18:10:46 Mon Feb 21 2011 user info syslog: failed dns request len=146,srcip=68.238.64.12, url=_ldap._tcp.nhs.rusd.local
(GMT-05:00)18:10:47 Mon Feb 21 2011 user info syslog: failed dns request len=146,srcip=68.238.64.12, url=_ldap._tcp.nhs.rusd.local
(GMT-05:00)18:10:48 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:10:48 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:10:48 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=r._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:10:48 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=dr._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:10:48 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=lb._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:10:50 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:17 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:18 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:21 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:21 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:21 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=dr._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:22 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:25 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:25 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:25 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:25 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:25 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=r._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:25 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=lb._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:28 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:37 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:13:46 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:14:13 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:14:40 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:16:01 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:16:37 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:16:38 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:16:41 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:16:44 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:16:53 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:17:02 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:17:22 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:17:29 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:17:56 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:19:18 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:19:46 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=dr._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:19:46 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=dr._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:19:46 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=dr._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:19:48 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=r._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:20:04 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=lb._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:20:39 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:21:26 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:24:42 Mon Feb 21 2011 user info syslog: failed dns request len=86,srcip=68.238.64.12, url=db._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:25:29 Mon Feb 21 2011 user info syslog: failed dns request len=85,srcip=68.238.64.12, url=b._dns-sd._udp.0.1.168.192.in-addr.arpa
(GMT-05:00)18:28:52 Mon Feb 21 2011 user info syslog: Error: ipq died.
(GMT-05:00)18:28:52 Mon Feb 21 2011 user info syslog: cleanup()
(GMT-05:00)18:28:52 Mon Feb 21 2011 user info syslog: ipq setup()
(GMT-05:00)18:29:02 Mon Feb 21 2011 user info syslog: failed dns request len=125,srcip=4.2.2.2, url=wpad
(GMT-05:00)18:35:58 Mon Feb 21 2011 user info syslog: failed dns request len=133,srcip=68.238.64.12, url=images.pcs.v2s.msn.com
(GMT-05:00)18:35:59 Mon Feb 21 2011 user info syslog: failed dns request len=140,srcip=68.238.64.12, url=configuration.pcs.v2s.msn.com
(GMT-05:00)18:38:41 Mon Feb 21 2011 syslog info -- MARK --
(GMT-05:00)18:39:09 Mon Feb 21 2011 user crit udhcpc: DHCP Connection Up.  
(GMT-05:00)18:39:09 Mon Feb 21 2011 user crit udhcpc: DHCP Dynamic IP
(GMT-05:00)18:39:09 Mon Feb 21 2011 user crit udhcpc: DHCP Subnet mask:255.255.255.0  
(GMT-05:00)18:39:09 Mon Feb 21 2011 user crit udhcpc: Default Gateway:
(GMT-05:00)18:39:09 Mon Feb 21 2011 user crit udhcpc: Nameserver:nameserver 68.238.64.12 nameserver 68.238.128.12 

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Re: Connection keeps dropping.
atomicgirl
Enthusiast - Level 2
‎02-22-2011 11:07 AM

Are you from NY because from what I hear there's some technical issues going on out here. My internet's been screwy since Sunday, so you're not alone.

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Re: Connection keeps dropping.
dslr595148
Super User
Super User
‎02-22-2011 01:51 PM

On your computer set it, to use 4.2.2.1 and 4.2.2.2 OR (208.67.222.222, 208.67.220.220) as the DNS Server(s).

As how to, see the info at https://store.opendns.com/setup/computer/

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