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Constant disconnects, Router connection broken.


I'm at my wits end. For about two weeks now, we're battling with our router for a stable internet connection. It usually disconnects hourly. I let the Windows troubleshooter analyze the problem, and it is always the same: "The connection between router and modem is broken." So, we're shutting it off, restart the computer, shut the router back on after a minute and if we're lucky, the connection is back for another hour.

We replaced the ethernet cable  just a few days ago, didn't help at all, in fact - it seems to have gotten worse.

Scanned the computer with antivirus programs in normal and safe mode for viruses and malware/spyware. Found nothing.

I'm glad I can connect to this site without getting d/c'ed.

We know that Verizon is currently working on their FioS network in our neighborhood and wonder if the connection issues may have something to do with that.

The router is very old. We got it when we first moved in here and got the plan with verizon. It's a Westell Model 7500. There are no updates for it's software available. Could it be that it's simply too old and needs to be replaced?

Re: Constant disconnects, Router connection broken.
Super User
Super User

Step one: Visit and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up.  It might shown up as the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I saw when I was using Verizon

    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 ( 13 ms 13 ms 13 ms
    2 ( 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET ( 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET ( 4 ms
    4 ( 6 ms 6 ms 6 ms
    5 ( 6 ms 6 ms 6 ms
    6 static-71-242-*-* (71.242.*.*) 32 ms 32 ms 33 ms

Step two: Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info, is by

Visit for me and do the following:

a) If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy and paste the information on that page.

b) If using the Red and Black Firmware: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy and paste the information on that page.

c) Try visiting which is a direct link to the Stats on older modems.

d) If you need a Username and Password, try the following:





admin/Serial Number.

By Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this router.