Continuing DSL problems

[wkomorow1]

Typically when it rains, I lose my DSL connection.  I have come to expect it.  But over the last two weeks my DSL has been having issues in perfect weather.  What will happen is that I will be streaming music on my Echo and suddenly, the streaming will stop, or I will be streaming a prime movie ot a movie from Hulu and it will stop.  I check my computer to find my DSL connection has  1000ms latency, the download speed has plummet to ,20 mbps.  I have unplugged my modem - no effect.  I call technical support and by the time I get to a higher level support 40 min or so, everything is back to normal.  If it were my modem, I would think rebooting would resolve the issue, but it does not.  The problem just fixes itself.  This is now happening several times a day.  I have spent probably over 8 hours on the phone with support.  Any one have any ideas.

The problem only started 2 weeks ago in good weather.  Because of a name change I had to disconnect and reconnect the account.  I was told that that might fixed the issue.  I have been with verizon since they split from AT&T.  I believe very strongly in loyality and really do not want to go with a different company.  I in fact wanted to add HBO NOW to my service but can not because I can not reliably stream.

A major problem is that verizon only supports windows and mac devices that are directly connected to the modem.  I have only wireless tablets and a chromebook.  They will not escalate the problem until I get a PC with windows or a Mac, and that just is not possible.

Don't get me wrong.  I am paying for enhanced DSL - 1-3 mbps - and I usually have 63 ms letancy 1.80 download - and that is perfectly fine for my needs.  So when the service is working - it fits me very well.

Any advice,  I have an actiontec ?784 modem which as I said has worked great until a couple of weeks ago, except duing rain.