Core Switch or Router down in Verizon's network

[tenebras666]

I tried to communicate this to three different supports and i have spent the whole saturday trying to explain what's going on with no avail...

Below are the TRacert commands for two different websites : PAcket number 4 fails.... 

C:\Users\Administrator>tracert www.yahoo.com

Tracing route to any-fp3-real.wa1.b.yahoo.com [98.139.180.149]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dslrouter.westell.com [192.168.1.1]
2 36 ms 35 ms 35 ms 10.5.94.1
3 38 ms 35 ms 38 ms P0-3-1-0.CMDNNJ-LCR-21.verizon-gni.net [130.81.1
95.104]
4 * * * Request timed out.
5 93 ms 55 ms 49 ms xe-3-1-1-0.LCC1-RES-BB-RTR1-RE1.verizon-gni.net
[130.81.23.155]
6 50 ms 47 ms 47 ms so-6-0-0-0.ASH-PEER-RTR1-re1.verizon-gni.net [13
0.81.10.90]
7 46 ms 47 ms 47 ms 130.81.15.10
8 45 ms 47 ms 45 ms ae-6.pat2.dce.yahoo.com [216.115.102.176]
etc

Trace complete.

Again with Facebook : 

Tracing route to www.facebook.com [69.171.224.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dslrouter.westell.com [192.168.1.1]
2 36 ms 35 ms 35 ms 10.5.94.1
3 37 ms 37 ms 35 ms P0-3-0-0.CMDNNJ-LCR-21.verizon-gni.net [130.81.1
93.248]
4 * * * Request timed out.
5 47 ms 47 ms 47 ms so-12-0-0-0.NY325-BB-RTR1.verizon-gni.net [130.8
1.17.6]
6 48 ms 47 ms 49 ms 204.255.168.194
7 48 ms 47 ms 47 ms ae4-40G.scr4.NYC1.gblx.net [67.16.134.161]
8 118 ms 117 ms 119 ms xe5-0-0-10G.scr4.SNV2.gblx.net [67.17.95.138]
9 116 ms 115 ms 122 ms e5-3-40G.ar5.SJC2.gblx.net [67.17.72.14]
10 125 ms 119 ms 119 ms 64.208.158.30

[smith6612]

A router not replying to ICMP Echo requests doesn't mean it's down. They can be programmed to ignore requests. As long as the router at point 4 is routing data correctly, and it is as seen by a Hop 5, it is fine.

[tenebras666]

The problem is that, the packet loss affects my network when trying to use Skype conversations or any other software for conversations, i would loose the call every 30 seconds. this has happened in two wireless connected laptops and a hard wired desktop.... what do you think about this?  

[dslr595148]

#1 What is the model of your Westell?

#2 If you have a separate router: What is the brand and model of it?

#3 What software firewall is on your computer?