Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. Online only. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post. Jump to solution.
Credit 4 Internet Outage
JohnCharles2020
Newbie
‎02-14-2015 06:47 AM

Living in NYC there were widespread internet outages yesterday.  Does Verizon credit accounts for 

down time of service?  Mine was out for about 7 hours,

0 Likes
Reply
1 Solution

Correct answers
Correct answers are available for this post. Jump to solution.
Re: Credit 4 Internet Outage
smith6612
MVP MVP
MVP
‎02-14-2015 06:13 PM
@JohnCharles2020 wrote:

Living in NYC there were widespread internet outages yesterday.  Does Verizon credit accounts for 

down time of service?  Mine was out for about 7 hours,

If your service is down for an extended time (usually a day or two) they will credit you that much time on your bill, or perhaps a little more if you ask. Usually being down for hours on that one-off occurrence will be not worth chasing down. The opportunity cost is too great chasing pennies unless you have a circuit with an SLA.

View solution in original post

0 Likes
Reply
2 Replies
Correct answers are available for this post. Jump to solution.
Re: Credit 4 Internet Outage
kathwfoz
Enthusiast - Level 1
‎02-14-2015 07:49 AM
No
0 Likes
Reply
Correct answers are available for this post. Jump to solution.
Re: Credit 4 Internet Outage
smith6612
MVP MVP
MVP
‎02-14-2015 06:13 PM
@JohnCharles2020 wrote:

Living in NYC there were widespread internet outages yesterday.  Does Verizon credit accounts for 

down time of service?  Mine was out for about 7 hours,

If your service is down for an extended time (usually a day or two) they will credit you that much time on your bill, or perhaps a little more if you ask. Usually being down for hours on that one-off occurrence will be not worth chasing down. The opportunity cost is too great chasing pennies unless you have a circuit with an SLA.

0 Likes
Reply