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Credit 4 Internet Outage
JohnCharles2020
Newbie
‎02-14-2015 06:47 AM

Living in NYC there were widespread internet outages yesterday.  Does Verizon credit accounts for 

down time of service?  Mine was out for about 7 hours,

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Re: Credit 4 Internet Outage
smith6612
Super User
Super User
‎02-14-2015 06:13 PM
@JohnCharles2020 wrote:

Living in NYC there were widespread internet outages yesterday.  Does Verizon credit accounts for 

down time of service?  Mine was out for about 7 hours,

If your service is down for an extended time (usually a day or two) they will credit you that much time on your bill, or perhaps a little more if you ask. Usually being down for hours on that one-off occurrence will be not worth chasing down. The opportunity cost is too great chasing pennies unless you have a circuit with an SLA.

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Re: Credit 4 Internet Outage
kathwfoz
Enthusiast - Level 1
‎02-14-2015 07:49 AM
No
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Re: Credit 4 Internet Outage
smith6612
Super User
Super User
‎02-14-2015 06:13 PM
@JohnCharles2020 wrote:

Living in NYC there were widespread internet outages yesterday.  Does Verizon credit accounts for 

down time of service?  Mine was out for about 7 hours,

If your service is down for an extended time (usually a day or two) they will credit you that much time on your bill, or perhaps a little more if you ask. Usually being down for hours on that one-off occurrence will be not worth chasing down. The opportunity cost is too great chasing pennies unless you have a circuit with an SLA.

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