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Current outage in NY

Lost internet service yesterday for FIOS. Approaching 16 hrs now, and I have been on the phone all morning trying to get in contact with a customer service rep. Even the call back that I requested was disconnected before I was able to reach a rep. What’s going on??

Re: Current outage in NY
Community Manager
Community Manager

Hi RoneKiki,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.