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Customer Service Existentialism Lack Thereof
bj651
Enthusiast - Level 1
‎12-10-2019 03:33 PM

I ordered Verizon fios in August and got a September install date. The evening before the installation I get a call saying the install is delayed. New date is October. The October date comes up. The evening before I get a call - same deal. New date now November. Guess what November date comes up. You guessed it same deal. It's now December. and I just got my monthly call from Verizon. No explanation - the install date just gets pushed out again and noone gives a **bleep**e about my order.

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Re: Customer Service Existentialism Lack Thereof
LawrenceC
Community Manager
Community Manager
‎12-10-2019 04:23 PM

Hi bj65,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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