Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Henry. Robert. Desiree. Cassandra. Cassie. Janelle. Andrea. New York. Maryland. And I'm sure that there are one or two more (reps and states) that, in sheer frustration, I just didn't bother to scribble on the notepad.
Multiple customer service reps in multiple states. Multiple hours on the mobile. Multiple long-winded and illogical explanations. Multiple highly-suspect dropped calls/disconnects/transfers in the midst of problem-solving sessions. Multiple promises -- "I'll call you back by the close of business" -- that've gone unkept. Multiple orders that're mysteriously cancelled at the last minute. Online apps that fail to function. And functioning apps that yield no response.
Closing in on two full weeks of "The Runaround," it's been "Do not pass Go. Do not collect $200." when it comes to accomplishing the following:
1. Cancel/closeout/final billing of account connected to previous address.
2. Update Service and Billing to reflect new residential address.
3. Set-up/Assignment of a new landline phone number.
4. Downgrade from FIOS to DSL.
You've got a 30+ year customer here asking --> "Is there a single empathetic, customer-oriented, people-oriented employee at Verizon who can resolve these issues...THIS WEEK?"
What this household has experienced in the last few weeks is the antithesis of Customer Service.
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