Been having phone line and internet issues since Thursday 6/8/2016. Called in the morning to make an appointment and was told available time was Saturday 6/11/2016. On the Verizon app it even said I had an appointment for 6/11/2016. But on that day no one showed up or called so I called and was told the person making the appointment made a mistake and put the wrong date and had me on for 6/12/2016. Which is **bleep** if the app says it was 6/11/2016 but was the. Changed by whoever I spoke to to 6/12/2016. So I waited another day no phone line no internet. Sunday came and no one showed up even though I was promised someone will be there between 8am - 12pm. I called and they told me no one is coming and told me to call back next day. I call up this morning and was told someone will come between 9am - 11am. It's already past 11am and almost noon. I call again and was told my ticket was not dispatched which is such **bleep**. Verizon commitment and values to customers is such big lies. I've been a loyal customer for a long time. I've taken time off work just to wait for a technician to come and also cancelled plans for the weekend if no one shows up today I'm done with Verizon!
Hi PLY729,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
