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Customer response after storm is terrible
Dmitry-PA
Newbie
‎03-04-2018 08:00 AM

My fios box seemed to have gone out after 3/2/18 storm on the east coast. Tried calling and chatting with customer service. Spent 2 hours on hold last night about another 4 this morning. Got as far as chatting with someone who sent me a secure link to a chat room to schedule an appt, but could not get anyone from Verizon to complete request. Simply unreal customer care! 

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Re: Customer response after storm is terrible
PLaw2
Newbie
‎03-04-2018 08:35 AM

I was able to get a service appointment this morning using live chat. Good luck.

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Re: Customer response after storm is terrible
KH-OrnEsh1
Moderator
Moderator
‎03-04-2018 10:43 AM

This issue has been escalated to a Verizon agent.

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