Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I called a couple of weeks ago to schedule my move. I was told at that time I just had to bring my equipment and the service would switch as soon as I turned it all on. this did not happen. So i called verizon and was told they had no record of my order to move. The technician then told me he has put the order in and it would stop at the old place and start at the new place at midnight. this was annoying and worrying because I work from home and had to work the next morning. I was not in a trusting mood and had no faith the service would work.
I set an alarm for 2am and got up to check. the Cable was working but the internet was not. of course I like TV but I RELY on the internet working to get my job done.
I called customer service and was told there was a "pending issue" on my bill and i would need to speak to billing after 8am! He could not tell me what the issue was or why it affected my internet but not TV.
The Call Service person was obsessed with verifying who i was even though I was calling from a phone that is registered on my account and had provided and identifying pin that was texted to me. he asked my acct number, phone number, name, address, etc; all questions i had to answer just to get to speak to him. Apparently there is a rash of imposters trying to fix others' service at 2am.
Frustrated i went to sleep. when i woke up at 6am the internet was working.
so, in summary, they lost my original work order, could not start my service when i
needed it, gave me incorrect information at 2am.
I do want to stress that, however wrong each of these call service script readers were, they were all very polite.