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DSL Account Issue

 A few days ago I disconnected my phone service with Verizon. I got an email from Verizon stating that If I wish to continue with my DSL service to call them since I cancelled my phone service. No problem, which I did and got a confirmation number as well. Well a few days ago I got a message in the browser that there was a account issue with my DSL Service. I followed the steps to active again, which never worked. Then the next morning I called Verizon's Billing Department and the Financial Services departments, explaining the issue. Each department pointed the finger at each other, it took over 35 minutes with no resolution. I finally called again on my lunch break to the DSL department and explained the situation and they informed my that my DSL has now beed activated again and it will that about 1 hr. to restore. I even was told I was going to receive a phone to my cell phone which never happened.  I even power down the DSL modem and it still didn't work, this was in the morning.

This is ridicules everytime I change a service, Verizon fiinds a way to screw up my DSL Service. Three months ago I changed my bandwidth speed, and I was disconnected for over a week with no Internet Service.

Now I need to call Verizon again, more wasted time. This is ridicules, how can a company be like this?

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Re: DSL Account Issue
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.