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DSL Connectivity
Bedfordite
Enthusiast - Level 2
‎05-15-2018 03:40 PM

Verizon telephone support for DSL connectivity issues is ineffective. 

I must reset my modem every few minutes. 

What can be done to fix the problem permanently?   

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Support Rip-Off
Bedfordite
Enthusiast - Level 2
‎05-17-2018 08:35 AM

A Verizon technician visited my house and told me I had a defective telephone.  I replaced the device.  Verizon added $60 to my monthly bill.  My DSL service is still intermittant.  The overseas tech support does not know what they are doing.  I cannot get through to Verizon Billing Service bacause there is a backlog of call for 54 minutes. 

It is apparent that Verizon does not care if my land line is working or not. 

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Re: Support Rip-Off
LawrenceC
Community Manager
Community Manager
‎05-17-2018 08:43 AM

Hi Bedfordite,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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