DSL Disconnects

[Jay_Doc]

Problem: Multiple disconnects throughout the day. Not weather or time of day related. The problem didn't seem as bad when we were using a Verizon Modem (Actiontec GT 701C) with a Linksys router. When the modem failed we were sent a Westell combination modem/router.

Westell A90 750015-07

Transceiver Statistics

Transceiver Revision A2pB020b3.d20h Vendor ID Code 4D54 Line Mode ADSL_G.dmt Data Path INTERLEAVED

Transceiver Information Down Stream Path Up Stream Path DSL Speed (Kbits/Sec) 3360 864 Margin (dB) 26.6 14.0 Line Attenuation (dB) 21.0 12.0 Transmit Power (dBm) 6.7 11.9

Speed Test

news.giganews.com

traceroute to 72.86.5.120 (72.86.5.120), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 51 ms 51 ms 51 ms
2 te0-0-0-7.mpd22.iad02.atlas.cogentco.com (38.122.67.49) 0 ms 0 ms 0 ms
3 te0-0-0-4.ccr21.iad02.atlas.cogentco.com (154.54.31.105) 0 ms te0-2-0-0.ccr21.iad02.atlas.cogentco.com (154.54.31.101) 0 ms 0 ms
4 uunet.iad01.atlas.cogentco.com (154.54.13.138) 0 ms verizon.iad01.atlas.cogentco.com (154.54.12.46) 0 ms verizon.iad01.atlas.cogentco.com (154.54.10.226) 0 ms
5 0.ge-13-3-0.PHIL-BB-RTR1.verizon-gni.NET (152.63.3.86) 78 ms 78 ms 78 ms
6 P15-3.LYNCVA-LCR-02.verizon-gni.net (130.81.29.91) 15 ms * 14 ms
7 P9-0.LYNCVA-LYBGVACH-ERXG01.verizon-gni.net (130.81.33.115) 16 ms 17 ms 17 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * Max number of unresponsive hops reached (firewall or filter?)

news-europe.giganews.com

traceroute to 72.86.5.120 (72.86.5.120), 30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms 0 ms te7-7.ccr01.ams05.atlas.cogentco.com (149.11.104.9) 0 ms
3 te0-3-0-6.mpd21.ams03.atlas.cogentco.com (130.117.0.85) 1 ms te0-5-0-1.ccr21.ams03.atlas.cogentco.com (154.54.72.42) 1 ms 1 ms
4 te0-4-0-0.ccr21.lon13.atlas.cogentco.com (154.54.60.197) 82 ms te0-0-0-0.mpd21.lon13.atlas.cogentco.com (130.117.1.98) 80 ms te0-1-0-0.mpd21.lon13.atlas.cogentco.com (130.117.1.118) 81 ms
5 te0-7-0-10.ccr21.jfk02.atlas.cogentco.com (154.54.44.225) 83 ms 83 ms te0-0-0-10.ccr21.jfk02.atlas.cogentco.com (154.54.44.229) 82 ms
6 te0-1-0-1.ccr22.jfk05.atlas.cogentco.com (154.54.31.9) 82 ms te0-2-0-1.ccr21.jfk05.atlas.cogentco.com (154.54.46.250) 80 ms te0-2-0-6.ccr21.jfk05.atlas.cogentco.com (154.54.3.98) 82 ms
7 te0-0-0-0.ccr21.jfk05.atlas.cogentco.com (154.54.3.162) 82 ms 0.xe-8-3-0.BR2.NYC4.ALTER.NET (204.255.168.109) 84 ms te0-0-0-0.ccr21.jfk05.atlas.cogentco.com (154.54.3.162) 80 ms
8 0.xe-10-3-0.BR2.NYC4.ALTER.NET (204.255.168.113) 84 ms 85 ms xe-9-1-2-0.PHIL-BB-RTR1.verizon-gni.net (130.81.23.108) 87 ms
9 P15-3.LYNCVA-LCR-02.verizon-gni.net (130.81.29.91) 94 ms 94 ms 94 ms
10 P15-3.LYNCVA-LCR-02.verizon-gni.net (130.81.29.91) 94 ms P12-0.LYNCVA-LYBGVACH-ERXG01.verizon-gni.net (130.81.193.163) 97 ms P15-3.LYNCVA-LCR-02.verizon-gni.net (130.81.29.91) 96 ms
11 P12-0.LYNCVA-LYBGVACH-ERXG01.verizon-gni.net (130.81.193.163) 97 ms * 98 ms
12 * * *
13 * * *
14 * * *
15 * * *
16 * * * Max number of unresponsive hops reached (firewall or filter?)

System Log

<script src="http://pastebin.com/embed_js.php?i=szqiTqTB"></script>

If there is any other information I need to post - please let me know.

Our connection is horrible - if someone is on the computer and playing an online game, the Xbox is almost unplayable.

Your help is appreciated.

[troysbama]

I'm having the exact same problem and unfortunately I work remotely and this is killing my day.

I'm more frustrated at Verizon's worthless support options to actually report it. Everytime you try to go through their troubleshooter it routes you away from the problem and doesn't provide any options to call someone.

[smith6612]

Are these drop-outs taking place at a greater rate during the evening? Those stats look quite good and indicate you have room for better speeds instead of 3Mbps (7-10Mbps should be in the ballpark) but this could be a drop related to congestion if you're on a remote, or related to something else which we can work out using some logs from the modem.

For the horrible connection part, while someone is on the computer and playing Xbox is there any download activity taking place, or for that matter heavy uploading as in the case that P2P traffic tends to develop? Upload usage will cause a ton of latency and slow the connection down, but heavy download usage on the Juniper routers can create some nasty latence as well.