DSL For Life - They Tell Me It Never Existed

[jthma]

February 2009 - Letter From Verizon to Eastern Massachusetts Customers:

GET DSL FOR LIFE, FOR $19.99. - Started Billing in My March 2009 Bill.

I Did - I Have My March 2009 Statement That Shows The Transaction.

Fast Forward to May 2013 - DSL Charge is Now 24.99 - No Warning, No Email, No Letter, Nothing.

Someone on the "Business Side" sweept many accounts without telling the Customer.

Called Customer Service On Oct 2 - Their reply - "That Program Never Existed"

Well Verizon;

Since at the Beginning of Each Call The Recorded Message Says:, "This Call Is Recorded and May Be Used For Training Purposes", Lets Go Back To Feb 2009 and Listen.

[prudy250]

It absolutely did exist; don't let them tell you otherwise.