DSL Internet down in Brooklyn (11220)?

[philipschen]

My DSL connection was working fine till 2 hours ago when the internet suddenly stopped working. I've reset the modem multiple times (Westell 7500) but I can't get an internet connection. The DSL light is solid green, but the internet light is off.

[JOSEm441]

It would help to see your transceiver stats- open http://192.168.1.1/htmlV/transtat.asp then post the results here. Have you tried connecting with a cable from the 7500 to your computer? If that works, you may need to setup your wireless network again on the 7500

[smith6612]

Are any neighbors seeing this issue? Sounds like the modem can't contact PPPoE or DHCP servers Verizon has for your region.

Give Verizon a call and see if the automated system is able to detect any issue with the line. If not, ask the Verizon Tech Support rep who answers to run an ATM OAM Ping test against your line to see if it responds back if they don't spot anything wrong with the account. If not, your circuit probably needs to be rebuilt or something else deeper is going on with your curcuit or the equipment you're attached to. Expect for them to have you reset and re-configure your modem from scratch using your PPPoE login, so have your Verizon username and password handy as this is one troubleshooting step (a good one, too) they will attempt before going deeper.