Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
We have closed your private support case. Please feel free to make a new post anytime you need help.
If you can hear static on the line, focus on this problem as a telephone issue first. Verizon will need to correct whatever is causing the static first. When they do this, in almost all cases the DSL service will see a dramatic improvement. See what Verizon_Support can do you for you. If you have to resort to phone support due to the line going out entirely, call from a mobile phone. The rep on the other end, along with the automated system (if you don't bypass that) will try to run through some tests to identify where on the line the problem is.
EDIT: I need to learn2read 😞 Looks like this had gotten fixed. Doesn't hurt to post the above anyways.
My sync has been on the fritz, 3 techs have checked the line and said it was very good. Last tech found a bridge tap 2500ft out and fixed it. The sync problems were still there. As of today there has been a DSLAM port change. I was on the old port for over 9 years and they thought it would be good to change, me also. Thing is, it went from G.DMT to ADSL2+, I don't know of that is good or bad. Finally has been up for 43 minutes and no retraining. Never really had any issues with the DSL. Presidential Appeals has been involved and things are getting done, they have been very nice about it. Would love for this to be the fix.
Hoping things remain solid for you. Keep working with presidential appeals to get the line fixed up. Intermittent problems are the worst to troubleshoot 😞