DSL Slow Speed

[jbo197]

For over a year now I have had to keep calling every few months because my line speed keeps dropping.

Last call was a month ago, my line speed came back up to 3358, two weeks later I'm back down to 2524.

Can someone PLEASE fix this issue.

You can hold me at 2524 for a month but cannot keep me at the line speed I am paying for.

Very frustrated and tired of this service ....

[smith6612]

Could you post up your modem's Transceiver statistics? If you don't know how to get this information, please tell us what modem make and model you have.

[jbo197]

Transceiver Statistics

Transceiver Revision A2pB020b3.d20h Vendor ID Code 4D54 Line Mode ADSL_2plus Data Path FAST

Transceiver Information Down Stream Path Up Stream Path DSL Speed (Kbits/Sec) 2524 860 Margin (dB) 24.8 13.6 Line Attenuation (dB) 43.0 21.9 Transmit Power (dBm) 21.0 12.4

[smith6612]

Those statistics look fine to me, and you could probably scoot by with a little bit more speed, such as 5Mbps. Have Verizon disable the ASSIA Optimizer on your line and ensure it is at least set for 3Mbps. That should fix this problem up for you.

[jbo197]

Thanks,

Did as you suggested and back up to speed for now ...

Will see how long it lasts this time ~

[smith6612]

Sounds good.

You might want to consider asking Verizon about 5M service on that line too. 7Mbps, maybe, but it'll be close. Given the statistics as it is the line looks to have the capacity for it physically. Yes, the "upgrade' is free.

[jbo197]

How can the "upgrade' possibly be free?

[smith6612]

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@jbo197 wrote:

How can the "upgrade' possibly be free?

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It's free because the speed range you already pay for up to 3Mbps, covers everything from 1.1Mbps to 15Mbps per Verizon's own marketing materials and per my own experience. If they charge you extra, contest it.

[jbo197]

Thanks,

Will see what I can do ...

[smith6612]

Let us know how it goes, and if you still need some help getting this taken care of.