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DSL and landline phone questions and rebooting the modem multiple times per day.
Enthusiast - Level 1

about 3-4 weeks ago we started to need to reboot the modem MORE than the typical 3-4 times a day.

Then our phone landline went out completely.  Back within a day and since then, the DSL has been 100% useless.

I run a speedtest and get 1.2.   I get on chat with tech support (super fun by the way) and run the speed test a few more times and am told it's ok. (the speed magically goes up when I'm on chat..weird).

Last time i was told to run a speed test it took 2.5 minutes to LOAD THE WEBSITE for the speed test.

then the speed test results came back ant about 2.7 Mbps.

I have no idea how i can have a decent speed test yet it takes dial up speed times to wait for pages to load.

I used to be able to stream shows without issue.  now it buffers for 90 seconds to watch 10 seconds of show.


I'm convinced our line was never fixed properly from the outage a couple weeks ago.

Do I need to send in a repair ticket for 'noise on my line' to get service.  "Ansari" over in India is not worth chatting with. Done wasting hours of my life chatting about a problem that needs fixed here.

Last time i complained to the PA-UC about the frequent phone issues in our area, Verizon's official response was there were "mouse nests in our box that were causing the phone line outages".

I have zero other options.  Time-Warner won't run line out our way.  Co-Ax won't come our way either.

FIOS?  ha yeah that'll never be an option.  Satellite internet is slow and expensive.  Cellular Mi-fi is barely tolerable.

I have no idea what to do now to get something fixed.

maybe the PA-UC or BBB needs notified again.

Re: DSL and landline phone questions and rebooting the modem multiple times per day.
Community Manager
Community Manager

Hi buk542,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.