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DSL and phone lines
Renee114
Newbie
‎08-13-2018 01:02 PM

Trees and vines are overtaking my phone lines and every time we get wind or rain I have problems with my DSL connection. It just shuts off. HOW do I get these phone lines cleared of trees etc. There are trees lying on the lines all along my street. It's totally overgrown.

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Re: DSL and phone lines
Edg1
Super User
Super User
‎08-13-2018 04:40 PM

Unfortunately trees and vines are the homeowner's responsibility. Not Verizon's. Have a Tree company trim your trees and then contact Verizon to see if the wire was damaged from the trees/vines. 

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Re: DSL and phone lines
Renee114
Newbie
‎09-12-2018 07:14 PM

The trees are not on my property. Nor are they on anyone's property. It's a wooded area across my street, where the lines are. You think I'd demand they clear lines on MY property?

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Re: DSL and phone lines
kh-gary
Moderator
Moderator
‎09-12-2018 08:08 PM
Hi Renee1,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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