How can I file complaint regarding my DSL connection. At least once a week for the past year (or more), I lose the DSL connection. Lost it an hour ago and had to reset router. I am tired of calling and chatting with the 800 number as all they do is either send out a new router or tell me to reset it. I tell them I want someone to come out and check the lines or let me talk with a supervisor and get no where. I refuse to call them again, couple months ago on phone for 2 hours with no fix. Sent out new router and within a week same thing is happening. I don't want this to be offensive, but I would like to speak with someone that can speak english well enough to understand me as well as me being able to understand them. I have reverted to online chat because of this. All they do is go through a script and if you refuse to do the steps in line, it confuses them. It is always the same, let's start with rebooting your system and shutting on and off the router. I am not an idiot, I have tried all of this (including resetting) before I call and/or chat. I have about had it and ready to jump ship to Comcast.
Does anyone have a legitimate email address to file a complaint?
Verizon doesn't use email for support or support related requests.
Good Luck.
Hi cindyn,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
