Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
DSL doesnt like jetpack

I have had dsl for years. I recently purchased a jetpack for faster speed.  Whenever I would connect to the jetpacck, the speed didnt seem much faster than the dsl speed.  After an hour with Verizon Wireless suport, it was determined that I was unable to access those speeds until I disabled the Verizon router by unplugging the ethernet cable.  Once I unplugged the dsl modem, it went right to the Jetpack and have incredible speeds. It went from 1.2 mbps to 35 mbps. 

My question is how can I do both without unplugging the dsl line?  Anyone else have this problem?

Re: DSL doesnt like jetpack
Contributor - Level 2
The problem is your computer is connected via Ethernet cable, and a wired connection is preferred over a wireless connection. By unplugging the Ethernet cable, you force it to connect with the wireless. You can get around this by changing the settings in Windows.

If I were you, I'd go with the DSL and cancel the Jetpack. You'll go over your data limit so fast and spend WAY MORE than you ever imagined.