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7Sep14: This problem occurs often in the afternoon, it's getting old. It took 4 tries to get this far into Verizon to write this without losing the connection. I don't see any reduction in my bill every month, but for the last 3 or 4 months the connection has been lost intermittianly for up to 3 hours at a time. I'm sure a company as big as Verizon could spare a little time and fix the problem, after all they advertise good service and connection stability. I see many forums describing the same issues, and I'm absolutely sure it isn't the equipment here, as it is probably not the other users equipment either.
Just a friendly reminder, this is a forum where users help other users. If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
For example this what I saw when I was using Verizon
traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (22.214.171.124) 13 ms 13 ms 13 ms
2 ash-bb1-link.telia.net (126.96.36.199) 39 ms 7 ms 7 ms
3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (188.8.131.52) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (184.108.40.206) 4 ms
4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (220.127.116.11) 6 ms 6 ms 6 ms
5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (18.104.22.168) 6 ms 6 ms 6 ms
6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms
Step two: Can you provide the Transceiver Statistics from your modem?
#3 If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?
#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?