DSL intermittent, mostly Friday mornings

[PossumHill]

I called Verizon on Wednesday 12/17 and we talked for a while and they sent out a new modem which arrived yesterday.  The original problem was intermittent internet connection and the service lady thought it might be the modem.  However, that does not seem to be the problem.  Today during and after setting up the new modem our internet service has still been intermittent (and today is Friday).  Since it doesn't seem to be the modem a service technician should probably check the local lines.  We are in Santa Clara county near Gilroy, CA.

[pjsutton]

Is it every Friday morning?  I have been having problems around the same time on Thursday nights the past few weeks...

[PossumHill]

Most Fridays.  I don't know if it's local traffic on our trunk or what.  Very frustrating.

[dslr595148]

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up.  It might shown up as the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I saw when I was using Verizon

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    news.giganews.com

    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
    2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
    4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
    5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
    6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms

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Step two: Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?

[PossumHill]

The Traceroute info is as follows:

news.giganews.com

traceroute to {edited for privacy}, 30 hops max, 60 byte packets
1 216.166.98.2 (216.166.98.2) 17 ms 216.166.98.3 (216.166.98.3) 13 ms 13 ms
2 216.166.96.140 (216.166.96.140) 0 ms 216.166.96.136 (216.166.96.136) 0 ms 0 ms
3 be4126.ccr41.iad02.atlas.cogentco.com (38.122.63.29) 0 ms 0 ms be4125.ccr41.iad02.atlas.cogentco.com (38.122.63.5) 1 ms
4 verizon.iad01.atlas.cogentco.com (154.54.12.46) 0 ms 0 ms verizon.iad01.atlas.cogentco.com (154.54.10.226) 0 ms
5 so-1-0-0-0.SJC01-CORE-RTR1.verizon-gni.net (130.81.20.45) 106 ms 107 ms 106 ms
6 A10-0-1714.SNFCCA-DSL-02.verizon-gni.net (130.81.194.69) 78 ms 77 ms 77 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * Max number of unresponsive hops reached (firewall or filter?)

The brand and model of modem is Actiontec GT784WNV

The attached router is Netgear FS605 v3

I hope you can help.

[dslr595148]

In order to help you, I would need to see the same kind of information that Smith6612 requested from another user. Here are his questions requested from another user. Here are his questions/directions.

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Please do me a favor and post your modem's Transceiver Statistics. I want to see if the line itself is sound, and perhaps could support additional speed once we can get this congestion issue sorted out. To start, do the following:

Visit http://192.168.1.1/

Log into the modem using one of following usernames and passwords, if you have not changed it:

admin/password

admin/password1

admin/admin

admin/admin1

admin/verizon

admin/verizon1

Once in the modem, click on Status. Then, click on DSL Status or WAN Status.

A page should appear with information such as Attenuation, SN Margin, and your speed. Please post the contents of this page, removing information such as your IP address, MAC Address, or your PPPoE username.

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