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DSL is being slow during peak hours

I've upgraded my plan to the 7.1mb and during peak hours I've been experiencing slow dsl speeds from around 7pm-12am. My speeds fluctuates between 2-3mb download speed, while the upload speed is unaffected. During morning, and afternoon my speed is solid at 6.5mb download. I never had this issue when I was on my old 3mb plan.

I have called verizon tech support, but that was pointless and waste of time. Wasted one hour on the phone, with the lvl 1 tech who was trying to put the blame on my computer. Anyways here is my stats, and speed test. I have 7500 modem.

This is 100%, congestion on the server during peak, can someone please help resolve this issue so they move me to non congested server. Thank you.

Transceiver Statistics
Transceiver Revision     A2pB020b3.d20h
Vendor ID Code     4D54
Line Mode     ADSL_2plus
Data Path    FAST

Transceiver Information    Down Stream Path    Up Stream Path
DSL Speed (Kbits/Sec)    7645    863
Margin (dB)    8.4    16.1
Line Attenuation (dB)    41.0    20.4
Transmit Power (dBm)    15.3    12.4

Re: DSL is being slow during peak hours
Super User
Super User

Visit and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

Re: DSL is being slow during peak hours

1 ( 1 ms 0 ms 0 ms
2 ( 0 ms 0 ms 0 ms
3 ( 4 ms 1 ms 4 ms
4 TenGigE0-2-4-0.GW7.IAD8.ALTER.NET ( 0 ms TenGigE0-1-0-0.GW7.IAD8.ALTER.NET ( 0 ms TenGigE0-2-4-0.GW7.IAD8.ALTER.NET ( 0 ms
5 0.xe-0-1-0.XL3.IAD8.ALTER.NET ( 0 ms 0 ms 0 ms
6 ( 2 ms ( 12 ms ( 1 ms
7 ( 10 ms 13 ms 14 ms
8 ( 12 ms 13 ms 12 ms
9 ( 14 ms 13 ms 13 ms

latest speed test, again slow speeds during peak hours.