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DSL modem cannot stay connected - what a surprise....
Enthusiast - Level 2

 For 3 years, I have been fighting with Verizon about their horrible DSL service. I have to reboot my modem 10-15 times a day. I had to cancel Netflix, because I could not stay connected long enough to watch an entire show. I am on my 3rd modem (1 D-Link and 2 Actiontec), because "that's my problem". Guess what - that's not it. We had a technician out again, for 3 hours on June 16th. He replaced all the wiring inside the house, against my wishes. I told the foreigner on the phone that I had connected my modem directly to the NID, and the problem still exists. Then, they supposedly fixed a problem at the bridge. Well, they didn't fix squat. Within 45 minutes of them leaving, I had to reboot the modem again - and again, and again - 7 times that day. Another 12 times the next day. I cannot believe the horrible service I have gotten from Verizon, and I will be writing to Verizon to explain how disappointed I am in their service, their equipment and the capabilities of the technicians (although I don't believe they give a **bleep**, as long as they get your payment). If you could fix anything the first time, I would not have to call 4 or 5 times a year. Does Verizon know -or care- how much money they spend on repeat visits? Just read the freakin' forum! "Dropped connections" has to be the number one problem with the DSL service! WAKE UP!!!!!!

Re: DSL modem cannot stay connected - what a surprise....
Community Manager
Community Manager

Hi modemdoldrum,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.